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Reviving BSNL

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Capital infusions appear to have become the antidote for ailing public sector undertakings (Page 1, “₹70,000-crore BSNL, MTNL package cleared”, October 24). . Now that the government has given the telecom firms a generous monetary package, the management and employees ought to look at earning profitability through their own efforts and hard work as a reciprocation. Adopting to the work culture of private players will go a long way in achieving this.

S. Arjun Prasanna,

Bengaluru

The two telecom firms have only themselves to blame for their plight. I have been a BSNL customer for quite some years and after poor service, have been trying to stop their services. Even this seems to be a problem as they have been making me run from one office to the other, even for closure. Monthly bills are not sent on time and those who are in urban areas and technologically-savvy are expected to find out these details using their app. Imagine the plight of those who do not have this facility. Their offices are under-staffed and the work culture is customer-unfriendly. In the midst of fierce competition from the private players, survival is linked to top-class customer service.

Ammu Ramanathan R.,

Chennai

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Printable version | Dec 15, 2019 7:27:34 PM | https://www.thehindu.com/opinion/letters/reviving-bsnl/article29790769.ece

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