National

Uber admits to negative feedback on cabbie

Company official says he is not aware of the complaint against the rape accused

Eric Alexander, the Asia-Pacific head of U.S.-based Uber International, on Wednesday admitted to having received negative feedback on its cab driver Shiv Kumar Yadav, accused of raping a woman executive in north Delhi last week.

The official, however, said the feedback they received was not enough to take action against him. He had no knowledge of any complaint from a U.S.-based NRI, Nidhi Shah, who went on Twitter sharing her discomfort while travelling in a cab driven by Shiv Kumar.

Mr. Alexander confirmed to the police that Uber’s services in the city had been shut down.

“The official confirmed to us that its service in Delhi has been shut down and that they are now looking to develop a new technology to ensure more safety in their service,” a police officer said.

During the second round of questioning by the police on Wednesday, Mr. Alexander said Uber had a strong system in place, including a feedback system as well, through which they received complaints and feedback about drivers.

Mr. Alexander was summoned by the police to join the investigation in the case.

He was given a 12-point questionnaire on Tuesday and was asked to submit the answers in a day.

He was issued a notice by the police under Section 91 of the Code of Criminal Procedure to provide certain documents of the company.

“We had requested Uber officials for some relevant data related to the company. They told us that they would retrieve the relevant data from their main office in San Francisco,” a senior police officer said.

Uber has sent the log of the vehicle on the night of the incident which will help establish that Shiv Kumar was driving the cab that night.

Facing lawsuit in U.S.

Reuters reports from San Francisco:

Uber is facing a lawsuit over safety issues in its home state of California. The district attorneys of San Francisco and Los Angeles said on Tuesday they filed suit against the company for misleading customers about its background checks on drivers. Their civil complaint also charges that Uber drivers work at airports without authorisation, and in the case of San Francisco, charge a $4 extra fee to passengers travelling there without paying anything to the airport. The district attorneys are seeking a permanent injunction requiring Uber to stop practices that they say violate California law.

Uber rape case

Key Developments

  • Uber employs over 4,000 unverified drivers >Read More
  • Uber drivers: Why punish us for the actions of one man >Read More
  • Petition urging Uber to stop double standards goes viral >Read More
  • Had warned govt. against Uber, claims taxi association >Read More
  • Delhi police questions Uber official >Read More
  • Verification certificate of driver leaves police red-faced >Read More
  • Radio taxis banned. >Read more
  • Media pressure behind Uber ban? >Read more
  • Delhi govt bans Uber taxi operations >Read more
  • Delhi Police file FIR against Uber for cheating >Read more
  • Investigation reveales driver was accused of sexual assault in 2011. >Read more
  • Police arrest the cab driver, criminal action likely against the cab company >Read more
  • Woman raped by cab driver in Delhi >Read more
>Read more » >Read more » >Read more » >Read more » >Read more »

>Liability under a cloud

Online taxi services turn responsibility on to drivers or owners

>It’s a free-for-all in private taxi sector

Laws stipulate tracking devices only for cabs of BPOs and corporates, not privately-owned ones

>No lessons learnt after Dec 16

Driver acquitted in another rape case - reflects failure of Delhi Transport; law enforcement to work as a team

>The long, fearful rides home…..

The Hindu’s Smriti Kak rediscovers Delhi's public transport...

>Uber’s constant overreach

the way in which Uber is doing its business is more reminiscent of the operating style of the George W. Bush administration in Iraq and elsewhere



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Printable version | Feb 25, 2020 6:25:47 PM | https://www.thehindu.com/news/national/uber-admits-to-negative-feedback-on-cabbie/article6680212.ece

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