Other States

‘Qualitative change in attitude of hospitals necessary’

Panel awards ₹20 lakh compensation

The State consumer disputes redressal forum has ordered a city hospital to pay ₹20 lakh to a couple as compensation for medical negligence which led to the death of their son 16 years ago.

“Awarding compensation to bring about a qualitative change in the attitude of hospitals for providing services to human beings is necessary,” observed the consumer forum while hearing a complaint of medical negligence against Shanti Mukand Hospital in east Delhi.

The forum ruled that the hospital failed to provide “effective treatment” to the patient, which led to his death in 2003, and directed it to pay the sum to his parents, B.D. Sharma and Om Sharma. The hospital was directed to compensate the complainants within two months for the “suffering, mental pain and agony” caused to them.

“Human touch is necessary; that is their [hospital’s] code of conduct and that is their duty. The present case is not a complicated surgery or a case of transplant of limbs and organs in the human body,” the forum held.

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Printable version | Jul 9, 2020 10:59:59 PM | https://www.thehindu.com/news/national/other-states/qualitative-change-in-attitude-of-hospitals-necessary/article29463386.ece

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