Kerala

Coronavirus | Call to exempt helplines from COVID-19 message

It’s reportedly affecting quick response to distress calls

Demands have come up from various quarters to exempt all emergency helpline numbers from playing the recorded COVID-19 caller tune as it has been reportedly affecting quick response to distress calls.

Coronavirus, May 31 updates | State Helpline numbers for COVID-19

In a recent incident, a resident of Kayanna panchayat faced difficulties while trying to contact the Fire and Rescue Services after a fire outbreak at his house.

“When contacted, we kept hearing the recorded message frequently,” he said, adding that the fire was then brought under control after several failed attempts.

Changing situation

The authorities should take into account the changing situation and the improved level of awareness, said Sudhakaran, a retired engineer.

Interactive map of confirmed coronavirus cases in India | e-Book on COVID-19 | State-wise tracker for coronavirus cases, deaths and testing rates

“Emergency services should be totally exempted from playing the tune.”

Some traders and those working in the health sector too have called for the removal of COVID-19 caller tune from helplines managed by the police, fire and rescue services and the Health department.

Representatives of the Kerala Fire Service Association said the matter had been taken up with the State government.

They said there were not many cases in Kerala where the caller tune stood in the way of prompt action on their part in addressing distress calls.

Related Topics
Recommended for you
This article is closed for comments.
Please Email the Editor

Printable version | Jul 12, 2020 7:43:24 PM | https://www.thehindu.com/news/national/kerala/coronavirus-call-to-exempt-helplines-from-covid-19-message/article31717428.ece

Next Story