Railways’ prompt response to tweet helps passenger

September 12, 2018 01:04 am | Updated 01:04 am IST - VIJAYAWADA

The timely medical aid by the railway officials to a passenger in the Guwahati Express on September 7 saved his life and helped him reach the destination safely.

One Siddharth Roy of Kolkata alerted the Ministry of Railways through twitter that his father, a neuro patient, was travelling alone in some train from Chennai to Howrah. He said his father needed immediate medical treatment.

Twitter controller KVSRC Murthy, who was on duty in the Vijayawada division, handled the case. Though the passenger was travelling in an unreserved compartment, he identified that the patient was in the train which had left Rajamahendravaram by that time.

As the train was proceeding towards Visakhapatnam, the message was forwarded there and a medical team attended on the patient in the station.

Mr. Siddharth Roy received his father at the Howrah station and sent another tweet to Railway Minister Piyush Goyal praising the railway team for their response.

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