Air India CEO tells staff to report any improper behaviour on aircraft

In an internal communication to airlines’ employees, he reflected on the urinating incident to say that “the repulsion felt by the affected passenger is totally understandable and we share her distress.”

January 06, 2023 11:04 am | Updated 11:52 am IST - New Delhi

Air India Chief Executive Officer and Managing Director Campbell Wilson. File.

Air India Chief Executive Officer and Managing Director Campbell Wilson. File. | Photo Credit: PTI

Air India CEO Campbell Wilson has told the airline staff to report any improper behaviour on aircraft to authorities at the earliest even if the matter appears to have been settled.

In an internal communication to airlines’ employees, he reflected on the urinating incident to say that “the repulsion felt by the affected passenger is totally understandable and we share her distress.”

"Whilst the story is more complicated than has been reported, there are clearly some lessons we can and must learn.

"Most importantly is that, if an incident on our aircraft involves improper behaviour of such magnitude, we must report it to authorities at the earliest opportunity, even if we genuinely believe that the matter has been settled between the parties involved.

"The same applies in the case of passengers deemed to meet the threshold of 'Unruly'," he said.

Ten days after the shocking November 26 urinating incident on a New York-Delhi Air India flight, another episode of a drunk male passenger allegedly urinating on a female passenger's blanket was reported on the Paris-Delhi sector but there was no penal action after he gave a written apology, officials said on Thursday.

This incident happened on December 6, on Air India flight 142, and the pilot of the aircraft reported the matter to the Air Traffic Control (ATC) at the Indira Gandhi International (IGI) Airport, following which the male passenger was apprehended, they said.

Top News Today

Sign in to unlock member-only benefits!
  • Access 10 free stories every month
  • Save stories to read later
  • Access to comment on every story
  • Sign-up/manage your newsletter subscriptions with a single click
  • Get notified by email for early access to discounts & offers on our products
Sign in

Comments

Comments have to be in English, and in full sentences. They cannot be abusive or personal. Please abide by our community guidelines for posting your comments.

We have migrated to a new commenting platform. If you are already a registered user of The Hindu and logged in, you may continue to engage with our articles. If you do not have an account please register and login to post comments. Users can access their older comments by logging into their accounts on Vuukle.