Plea against new Air India ticketing platform

A Nashik-based educationist has taken Air India to court for restricting its ticket booking and distribution system to a single platform, thereby affecting travel agents.

Ratan Luth, a frequent flyer who has filed the public interest litigation (PIL) in the Bombay High Court, had earlier written to the Air India CMD about the problems that changes to the booking and distribution systems would cause.

The PIL comes in the wake of demonstrations and protests by travel agents outside Air India offices in Gujarat and Madhya Pradesh, expressing displeasure and terming the decision unacceptable. The Travel Agents Association of India, Travel Agents Federation of India and the Air Passengers Associations of India have also come out against this decision and have written to the Air India CMD and other higher authorities to stop the change.

Mr. Luth, in his letter to the Air India CMD, said that while it may appear that appointing Travelport as its global distribution system partner would save costs for the airline, such a decision cannot be taken on the basis of pricing alone. “This decision would necessarily require to take into consideration the exigencies of the marketplace, a sound cost and benefit analysis of the distribution costs, all keeping in mind the larger good of the airline which could be achieved by reducing costs, by increasing revenues or a judicious balance between these two,” Mr. Luth said in his letter.

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Printable version | Aug 13, 2020 8:56:28 AM |

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