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Police must email or text complainants: DGP

The move is part of SMART Policing initiative—Photo: Vivek Bendre

The move is part of SMART Policing initiative—Photo: Vivek Bendre

Police stations in Maharashtra will now have to inform a complainant by email, text message or other mediums as soon as a charge sheet is filed in the case registered by him/her.

The order was issued by the office of the Director General of Police, Maharashtra, to all commissionerates in the State on Friday.

“It is a basic right of the people to be informed about the progress in the cases registered by them,” said Maharashtra DGP Praveen Dixit. “They keep worrying about the status and have to make rounds of police stations, and in some cases are told to approach superior officers to know details of the charge sheets. They should not have to go through such a tedious process for something so simple, especially when so many means of communication are now available.”

The orders state that as soon as a charge sheet is filed, the police station should inform the complainant about the basic details of the charge sheet such as its number, date of filing, sections applied and the court before which it is filed by email, text message or WhatsApp.

Officials said the move is part of the SMART (Sensitive and Strict, Modern with mobility, Alert and Accountable, Reliable and Responsive, Trained and Techno-savvy) Policing initiative that was launched following a report by the Bureau of Police Research and Development. The report stressed the importance of making use of modern technology such as the internet and other mediums to facilitate better and easier interaction between the police and citizens.

“We have started the practice of informing people through text message or WhatsApp when FIRs are registered on their complaints, and sending FIR copies by email or WhatsApp. With this, we are taking the initiative a step further,” Mr Dixit said.


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Printable version | May 27, 2022 11:03:28 am | https://www.thehindu.com/news/cities/mumbai/news/Police-must-email-or-text-complainants-DGP/article14027584.ece