COVID-19 | Mumbai Police get in touch with home delivery platforms to ensure seamless service

Home delivery portals say unable to provide essential goods

Amidst increasing confusion over the terms and conditions of the nationwide lockdown announced by Prime Minister Narendra Modi, the Mumbai Police on Wednesday started reaching out to e-commerce platforms to ensure that essential commodities are delivered to citizens without any hitches.

Mr. Modi, in his televised address on Tuesday, had said the country would be under a complete lockdown for the next 21 days. Hundreds of people poured out on the streets even before his address was complete to stock up on groceries and other essentials, as there was scant clarity over availability of essential commodities.

By Wednesday, several delivery portals started sending messages to their customers, stating that they were unable to deliver goods due to “unforeseeable circumstances”. The Mumbai Police, after being apprised of the situation, started getting in touch with representatives of these platforms.

“We are talking to officials from e-commerce platforms like Big Basket, Nature’s Basket and Grofers and understanding the issues faced by them while delivering to their customers. We are also getting details like the outfits worn by their executives and conveying to all police station personnel, so that the executives can go about their jobs unhindered,” Mumbai Police spokesperson DCP Pranaya Ashok said.

Mr. Ashok said the other option being discussed at the moment is to provide stickers or banners for vehicles ferrying supplies to the loading centre of these platforms, so that their supply, too, is uninterrupted.

Attempts were being made to reach out to as many delivery platforms and have one-to-one conversations with their representatives to ensure a smooth delivery system for essential commodities.

“The idea is to minimise the need for the common man to step out of doors. There might also be some confusion about the rules of the lockdown, which may need to be cleared first. Doubtless, safety and sanitisation measures while delivering the commodities to the customers will also be part of the discussions,” Mr. Ashok said.

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Printable version | Apr 4, 2020 10:45:38 AM |

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