The Chennai airport ranks as one of the worst airports in Asia, according to a recently released survey by travel website, The Guide to Sleeping in Airports.
The survey, in which 26, 297 travellers participated, says passengers are unhappy with the maintenance of toilets and baggage handling.
“Baggage-wise, complaints begin with the amount of time it takes for your bags to be disembarked from the plane. Once you have them, it is then unlikely that you will find a working trolley or helpful staff. Bathroom-wise, problems tend to stem from the leaking faucets, the dirty floors and the never-scrubbed toilets,” it says.
The survey — conducted between September 2014 and September 2015 — asked the travellers to rate the airport for various facilities including overall airport experience, terminal cleanliness, customer service and comfort.
In 2013 and 2014 too, the Chennai Airport found a place among the of worst airports in Asia. The New Delhi’s Indira Gandhi International Airport, Hyderabad’s Rajiv Gandhi International Airport and Mumbai’s Chhatrapati Shivaji International Airport have been ranked among the best airports in Asia.
The ranking the Chennai Airport received in this website’s survey is in contrast to what the Airport Council International’s Airport Survey Quality survey gave the Airport last year.
The Airport had been given 4.30 points on a scale of 5 and went up the ranking to number 56 from its previous year’s position of 114.
According to the Airports Authority of India (AAI), the score is far more than the target set by the Ministry of Civil Aviation which is 4.20. It was rated second on the list of AAI-managed airports.
According to the survey on Airport Service Quality rating for second quarter of 2015, Port Harcourt International Airport, Nigeria was rated the worst airport in the world and the Kathmandu Tribhuvan International Airport, Nepal as worst in Asia. Singapore’s Changi International Airport was rated the best airport in the world and in Asia.
