Chennai

Card readers, ticket machines on the blink at many stations

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Chennai Metro stations may only be a few years old but some of their facilities have already begun developing glitches.

At many stations, including CMBT, Thousand Lights, Arumbakkam, Thirumangalam and Guindy, either the automatic card reader or the ticket vending machine or both don’t function.

An automatic card reader is supposed to instantly display the balance on a pre-loaded card and other details, a ticket vending machine lets a passenger recharge his card and view his transaction history.

This apart, in stations like Arumbakkam, two escalators have not been functioning for several weeks now; it is not clear whether they have developed a fault or been switched off. At Government Estate station, the lift and escalator stop working everytime the city gets a heavy shower.

According to Chennai Metro Rail Limited (CMRL) officials, there is a plan to update the hardware to resolve issues with the automatic card readers.

Technical glitches

“With respect to automatic gates, there are no issues per se with the gates. As and when there are issues they have been addressed as part of routine preventive and corrective maintenance,” an official said.

Officials admit that the ticket vending machines at many stations have developed technical glitches.

“After paying several crores of rupees, how can a system that is relatively new, run into such problems? Whether or not a commuter uses them, when we provide a facility, we should make sure it is functional,” another official said.

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Printable version | Dec 13, 2019 3:36:08 PM | https://www.thehindu.com/news/cities/chennai/card-readers-ticket-machines-on-the-blink-at-many-stations/article28764579.ece

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