One year on, BDA unable to fix online payment problem

The agency that plans and decides the growth of the IT capital of the country, Bangalore Development Authority (BDA), has not been able to get a bug fixed in the software that enables online payment of property tax on its website for over a year now.

The webpage interface of the BDA — through which site owners have to pay their property tax — has crashed. The problem was first detected in April 2014. A year on, the problem still persists.

A senior systems official with the BDA who did not wish to be named said the authority had outsourced the running of the webpage to a public sector bank with whom a memorandum of understanding (MoU) had been signed for the collection of property tax.

The bank outsourced the task of developing software for the online payment portal to a firm. But this software has a bug that prevents the generation of receipts of payments made online and the payments are not updated to the database. As details of the payments made online using the software are not recorded, property owners are left in the dark about their payments. The official said the webpage interface was taken down for this reason.

Even as the BDA has been trying to get the public sector bank to fix the issue and get the online option going again, it has not materialised even after a year now. BDA officials expressed their helplessness over the issue.

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Printable version | Jan 27, 2022 9:00:05 AM |

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