The Airports Authority of India (AAI) has begun a round-the-clock “May I Help You” counter in the international terminal building of the airport here to assist flyers and those coming to receive or see them off.
Housed outside the terminal building between the arrival and departure wing and close to the kerb, the counter will make available details regarding flight arrivals, departure, delays, contact numbers of operating airlines, key officials of the AAI and airlines, and other facilities.
The counter will be managed by the AAI as well as representatives of the operating airlines. The AAI has installed a terminal in the counter so that the personnel can get to know the flight arrival, departure, and delays.
Airport Director George G. Tharakan said the personnel manning the counter would provide assistance in the event of emergencies too. The AAI had posted the personnel and the airlines would depend on the ground handling agencies to man the counter round the clock.
District Collector Biju Prabhakar inaugurated the facility in the presence of Mr. Tharakan, CISF Commandant Sunit Sharma, DGM (Operations) P. C. Mahavar, airline managers, and others on Thursday.
The airlines and the flyers were demanding an assistance counter for long.
