1,180 complaints through cVigil

Number of complaints increasing steadily over the past few days

cVigil, the mobile app launched by the Election Commission of India for the public to report model code of conduct violations, is finding many takers in the district.

Nearly 1,180 complaints have been received through cVigil (it stands for Vigilant Citizen) so far. The number of complaints has been increasing steadily over the past few days. The number was 760 on Tuesday, and just above 400 on March 29.

Of the 1,180 complaints received so far, 1,101 have been found correct.

The number of cases in which action has been taken is 1,191. These include dropped cases, those disposed of (action has been taken on a complaint), and those escalated (cases that cannot be solved within the time specified for various reasons).

“The total number of dropped cases is 90, either because the complaints were not genuine, were duplicated, or because the app was not used properly,” Arun G. Nair, nodal officer, cVigil, said. These include complaints related to transportation of voters on polling day, liquor distribution, display of fire arms, money distribution, campaigning during ban period and so on.

Once a complaint is registered through cVigil, it reaches the control room dashboard, and the nearest squad in that particular Assembly constituency is assigned to the job.

The field team receives the information on their mobile app, which is another version of the cVigil app. Once action is initiated by the team, they will report through the app to the assistant returning officers.

Final decision

They are the ones who take a final decision — whether a case is to be dropped, disposed of, or escalated.

Assistant returning officers (AROs) or returning officers can monitor the status of complaints through the monitor app version of cVigil.

AROs also have a decision web page that allows them to take a decision on the field team’s action.

Of the 761 complaints received through cVigil, over 75% cases relate to putting up posters and banners without permission. Property defacement makes up 4.8% of the total complaints. Complaints pertaining to religious or communal speeches or messages come to 5.4%.


Complaints of posters that do not have the mandatory declaration on them come to 2.2%.

Other complaints received pertain to use of loudspeakers beyond permitted time, transportation of the public for rallies, display of firearms or intimidation, and so on.

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Printable version | Jun 1, 2020 2:01:46 AM |

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