Bengaluru firm told to refund cost of defective waste management plant set up in Mangaluru apartment complex

Dakshina Kannada District Consumer Disputes Redressal Commission directs Bengaluru-based Waste Is Gold Technologies Private Limited and its dealer in Mangaluru to jointly pay an apartment owners’ association the cost of defective waste management unit installed at the apartment

July 12, 2022 12:46 am | Updated 11:16 am IST - MANGALURU

A file photo of workers segregating garbage. The waste management unit was set up by Bengaluru-based Waste Is Gold Technologies Private Limited at Mugrody Enclave Apartment in Kavoor, Mangaluru.

A file photo of workers segregating garbage. The waste management unit was set up by Bengaluru-based Waste Is Gold Technologies Private Limited at Mugrody Enclave Apartment in Kavoor, Mangaluru. | Photo Credit: For representation only

The Dakshina Kannada District Consumer Disputes Redressal Commission directed the Bengaluru-based Waste Is Gold Technologies Private Limited and its dealer in Mangaluru to jointly pay an apartment owners’ association the cost of defective waste management unit that was installed at the apartment.

In the compliant before the Commission, Rajesh Shetty, Secretary, Mugrody Enclave Apartment Owners’ Association, in Kavoor, said the association was greatly impressed by advertisement of Waste Is Gold Technologies Pvt. Limited about its ‘Organic waste composter model OWC 50 that aids natural composting. The association paid Rs. 4.17 lakh and the OWC 50 was installed at the apartment complex.

Few days into the installation, the model showed a defect. It failed to crush wet waste and produce natural compost. Despite 20 visits the technician associated with the Mangaluru dealer, the defect in the model was not repaired. Though the model consumed electricity, there was no output from it. As the Association had a bad experience of purchasing the model it asked the Commission for return of cost of the model.

Despite servicing of notices, the Bengaluru-based firm and its dealer in Mangaluru failed to appear before the Commission.

“As there is no defence from opposite parties, we are of the considered opinion that allegation made by complainant against opposite parties is acceptable one,” said the Commission comprising of president K. Prakasha and members P.V. Lingaraju and H.G. Sharadamma.

In its order dated July 6, the Commission directed the Bengaluru-based firm and its dealer to pay the complainant Rs. 4.17 lakh along with interest of 9% per annum from the date of complaint till the date of payment. The Commission also directed them to pay Rs. 15,000 to complainant as compensation and cost.

Top News Today

Sign in to unlock member-only benefits!
  • Access 10 free stories every month
  • Save stories to read later
  • Access to comment on every story
  • Sign-up/manage your newsletter subscriptions with a single click
  • Get notified by email for early access to discounts & offers on our products
Sign in

Comments

Comments have to be in English, and in full sentences. They cannot be abusive or personal. Please abide by our community guidelines for posting your comments.

We have migrated to a new commenting platform. If you are already a registered user of The Hindu and logged in, you may continue to engage with our articles. If you do not have an account please register and login to post comments. Users can access their older comments by logging into their accounts on Vuukle.