Madurai

WhatsApp street light problems to Corporation

Call centre staff members in Madurai Corporation on Saturday.— Photo: R. Ashok  

Next time, when you find a street light in your locality not functioning, you can just inform the Corporation authorities through WhatsApp.

Launching the new facility at the Anna Maaligai, the seat of Corporation of Madurai, here on Saturday, the authorities said that public could send the text to 7449 104 104 with basic information like, ward number, street name and the problem to be attended.

Apart from the WhatsApp facility, residents can also register complaints of drinking water problem, sewer mix or any other issue pertaining to the local body, over landline telephone number 25 25 252 or the toll-free number: 1800 425 8445.

Presiding over the function, Commissioner Sandeep Nanduri said that the objective of launching the new facility (WhatsApp) was to reach out to people at a faster pace.

Facebook page

Apart from holding grievance meetings at zone level at regular intervals, the Corporation also attended to the grievances/complaints posted on its Facebook page.

“This is a new addition (WhatsApp) from which the public can benefit,” he said.

Explaining the modus operandi, the officials said that the call centre worked on specially designed software. As and when a complaint was recorded; the caller would get an SMS on his registered mobile phone.

For instance, if a person from Arapalayam informed that he/she had not received drinking water for some time, the complaint would be registered at the centre and instantly forwarded to the official concerned, who would speak to the caller and understand the problem.

Subsequently, he would attend on the complaint and when the problem was sorted out, the caller would again get a response.

Intervention

In the case of any delay in attending to the complaint, the superior officer (monitoring the field staff) would intervene. Thus, the complaints received had to be attended within a reasonable time frame and officials could not give lame excuses.

The new facility was launched by Cooperation Minister Sellur K. Raju in the presence of Revenue Minister R. B. Udayakumar, Madurai MP R. Gopalakrishnan, Mayor (in-charge) K. Thiraviam, MLAs V.V. Rajan Chellappa, S.S. Saravanan, Deputy Commissioner Shanti, City Engineer Mathuram, City Health Officer Yasodha Mani, zone chairmen, ward councillors and others.



When a complaint

is recorded; the caller will get an SMS on his registered

mobile phone




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Printable version | Oct 16, 2021 12:04:20 AM | https://www.thehindu.com/news/cities/Madurai/WhatsApp-street-light-problems-to-Corporation/article14493343.ece

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