South Central Railway’s fast response mechanism had played a key role to ease anxiety and render all help to the passengers travelling by Train No.22416 New Delhi–Visakhapatnam Andhra Pradesh AC Super Fast Express, when two coaches of the train met with a fire accident at around 11.45 a.m. on May 21 near Birla Nagar Railway station, two kms away from Gwalior.
General Manager Vinod Kumar Yadav instructed Principal Chief Commercial Manager M. G. Sekharam to reach out to the stranded passengers upon which the reservation charts of the entire train involved in the incident along with phone numbers of the passengers from the CRIS (Centre for Railway Information Systems) was obtained to disseminate information to the kin of the passengers immediately.
All the passengers travelling in affected coaches of B-6 and B-7 were personally contacted on the phone to make a crosscheck on their safety. Chief Commercial Manager B.S. Christopher, spoke to his counterparts to ensure alternative transport arrangements were made Gwalior and Itarsi.
Helpline counters were opened at major railway stations enroute like Vijayawada, Eluru, Tadepalligudem, Rajahmundry and Anakapalli round the clock with special efforts made to seek specific requirements of the affected passengers till they reached their respective destinations, a press release said.
