Home furnishings firm IKEA India on Monday said it has resumed online services in Hyderbabad as per latest government guidelines.
The company has launched ‘Click & Collect’, a safe and contactless shopping experience. Announcing this, an IKEA India statement on Monday said customers can order IKEA products on the company’s website, pay online and select the ‘Click & Collect service’ option when checking out. IKEA’s delivery team will prepare their order for them to pick up from the ‘Click & Collect’ collection station in the store’s car parking area. The store team will notify the customer by text or e-mail when they could come over to the store and collect it.
The service ensures minimal contact between co-workers and customers, when the customers arrive to collect the products from the store, the company said. The release, however, did not mention when the company planned to reopen the store here, which is its first and the only one in India thus far. IKEA India had closed the store on March 20, in the wake of COVID-19 outbreak, and on March 23, suspended online sales too.
Hyderabad Store Manager of IKEA Aurelie Raimon said, “We are excited to meet our customers in Hyderabad again. Safety and security of our co-workers and customers are our priority and all measures have been put in place to enable safe shopping and a safe working environment, in line in with our own internal standards and government guidelines.”
IKEA India website said the Hyderabad store is closed until further notice: “However, you can safely order on the website and either use our new and safe click and collect service or get your order delivered to your home. All assembly and installation services at customer homes are disabled until further notice.”