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Food delivery boys violating traffic rules to face the music

Aggregators asked to make public the list of blacklisted delivery executives

January 21, 2019 11:36 pm | Updated January 22, 2019 08:01 am IST - Hyderabad

Visakhapatnam, Andhra Pradesh, 05/12/2018: A food delivery boy rushing to deliver food on a rainy day, in Visakhapatnam on December 05, 2018.
Photo: K.R. Deepak / The Hindu

Visakhapatnam, Andhra Pradesh, 05/12/2018: A food delivery boy rushing to deliver food on a rainy day, in Visakhapatnam on December 05, 2018. Photo: K.R. Deepak / The Hindu

Have you noticed how some food delivery executives drive? Rashly, yes, but that’s about to become history.

Taking a serious note of increasing social media complaints against traffic violations by food delivery boys, the Cyberabad traffic police directed the aggregators to make public the list of blacklisted boys, terminated for various reasons.

Furthermore, the police asked food delivery apps not to hire these habitual traffic rule violators or agents involved in other offences, so that the menace was brought under control.

Representatives of food-ordering apps were asked to educate their delivery agents on traffic rules and conduct regular counselling and training sessions for them.

Cyberabad Deputy Commissioner of Police (Traffic) S.M. Vijay Kumar said complaints had been pouring in of a majority of delivery boys riding without helmet, jumping signals and driving rashly, while using mobile phone for reaching the customers’ location.

In some cases, they were getting caught during drunk driving enforcement drive by the police of the three commissionerates or for parking vehicles on the footpath, he said.

“The gamble of food delivery platforms had been unchecked by the law enforcement agencies until now as everything was going smoothly. But, now people are complaining of recklessness on the part of delivery boys in following traffic rules,” he said.

Sensitisation meet

During a sensitisation-cum-review meeting with representatives of app-based aggregators, the Cyberabad police suggested a string of measures, including a mechanism for taking stringent action against repeat traffic violators based on a points system.

“Various other issues like foolproof system for background verification of the drivers, maintenance of customer data, behavioural and traffic training of the drivers, and grievance redress mechanism for the public were also discussed during the first such meeting with Swiggy, Zomato and Uber Eats,” Mr. Kumar said.

He said there were around 40,000 app-based food delivery executives in the State capital, and many of them were involved in hit-and-run and other cases of violation.

According to Mr Kumar, the second round of review meeting would be held in February by the traffic police of Hyderabad, Cyberabad and Rachakonda.

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