WhatsApp-based ticketing service launched on for Delhi Airport Express Line

Delhi Metro commuters on the Airport Express Line will be able to use WhatsApp chatbot-generated QR code-based tickets from their smartphones

Dr. Vikas Kumar, MD/DMRC in the presence of other senior officials (unseen) pictured during the launch of WhatsApp-based ticketing service for travel on Airport Express Line on May 30, 2023. | Photo Credit: Twitter/@OfficialDMRC

Delhi Metro commuters will now be able to travel on the Airport Express Line using a WhatsApp-based ticketing service launched on Tuesday.

The system allows commuters to receive a QR code-based ticket directly on WhatsApp, officials said.

“Further enhancing the travel experience for its commuters in an easy to navigate digital mode, Delhi Metro today introduced a WhatsApp-based ticketing service for travel on its Airport Express Line,” the Delhi Metro Rail Corporation (DMRC) said.

The service was launched by DMRC Managing Director Vikas Kumar at the Metro Bhawan here in the presence of other senior officials.

With the introduction of this facility, commuters on the Airport Line will now be able to use WhatsApp chatbot-generated QR code-based tickets from their smartphones.

This facility will make commuting more efficient and seamless for commuters, especially national and international travellers heading to or coming from the airport, using the Airport Line, as they can now purchase and use tickets generated on their phone itself through a dedicated WhatsApp chatbot (available in English and Hindi language) as per their convenience, the DMRC said.

To initiate the service, commuters will have to add the DMRC’s official WhatsApp number 9650855800 in their phone’s contact list, it said.

For single and group journeys, a maximum six QR code-based tickets can be generated for each passenger, the officials said.

The tickets will be valid till the end of the business day. But once entry is done, passengers should exit within 65 mins from the destination station. For exit at the source (origin) station, passengers should leave within 30 minutes from the time of entry, they said.

The tickets cannot be booked after business hours. The service does not allow cancellation of tickets.

The DMRC will charge a nominal convenience fee for transactions done through credit or debit cards. No convenience fee will be charged for UPI-based transactions.

Earlier this month, the DMRC introduced QR code-based paper tickets for travel on all lines, describing the development as a move towards a more transparent and human intervention-free mechanism.

8 Steps To Purchase Airport Express Line ticket Through Whatsapp

Step 1. Save DMRC Contact: Save DMRC’s official WhatsApp number 9650855800 in your contact list.

Step 2. Start Chat: Send ‘Hello’. You will receive an auto-generated message in the chat asking you to select your preferred language.

Step 3. Preferred Language: Choose the language you are comfortable with. After choosing, select from the three options given: (a) Buy Ticket, (b) Last Journey Tickets, and, (c) Retrieve Ticket.

Step 4. Choose Source Station: After selecting buy ticket, an auto-generated message will send a list of source stations. There are 6 source stations to choose from: New Delhi, Shivaji Stadium, Dhaula Kuan, Delhi Aerocity, IGI Airport, Dwarka Sector 21. Tap your preferred source station and press ‘Send’.

Step 5. Choose Destination Station: After selecting the preferred source station, an auto-generated message will send a list of the preferred destination stations. There are 5 destination stations to choose from: Shivaji Stadium, Dhuala Kuan, Delhi Aerocity, IGI Airport, Dwarka Sector 21. Tap your preferred destination station and press ‘Send’.

Step 6. Select Number of Tickets: Auto-generated message will generate options to buy 1, 2 or more than 2 tickets. Tap on your preffered number of buttons.

Step 7. Verification and Confirmation of Details: The chatbot will send details of the number of passengers, source and destination station, the date of travel, and the amount. At this stage, you can confirm, edit details or go back to the main menu.

Step 8. Make Payment: To proceed with the ticket purchase, click on “Pay Now” and select your preferred payment mode to complete the payment.

Charges on payment method

Payment Charges:

Debit Card - 0.40%

Credit Card - 1.10%

UPI - NIL

Note: You can type ‘Hi’ to restart the conversation.