Delhi

Haryana puts 485 services online

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Helpline number, feedback system also set up

The Haryana government has brought 485 services and schemes of 37 government departments online on a single portal called ‘Antyodaya SARAL’. One can apply online at saralharyana.nic.in for availing these services.

Deputy Commissioner Vinay Pratap Singh said that through this portal, a citizen can apply for the offered services and schemes from their home.

A citizen can also visit Antyodaya Saral centres to avail the services. As many as six such kendras were made operational across Gurugram on December 25.

Mr. Singh said that all these G2C (government to consumer) services and schemes have also been enabled in 962 Atal Sewa Kendras, located in both urban and rural areas of Gurugram, so that people do not have to come to the district headquarters.

‘Saral kendras’

The saral kendras have been opened at ground floor of Mini Secretariat, in Antodaya Bhawan, near ADC office in Gurugram; at each sub-division headquarters in Pataudi as well as Sohna; and at two tehsil offices in Farrukh Nagar and Manesar.

Mr. Singh said the aim of the project is to ensure that service delivery becomes effective, easy and corruption-free; and citizens no longer have to depend on agents or middle-men to get benefits.

To ensure quality of service, a helpline number: 1800-2000-023, has been activated and an IVRS system, for citizen feedback, has been started.

In order to ensure that the departments deliver the services to the citizen within the stipulated time, an online dashboard and a mobile app is available for officers.

On the dashboard, the status of all the applications received by a department will be visible.

Senior officers will be able to review the performance of each department.

If a department does not deliver services in time, the senior officers will get alerts. Through this mechanism, service delivery will be streamlined, he said.

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Printable version | Jan 21, 2020 10:40:50 AM | https://www.thehindu.com/news/cities/Delhi/haryana-puts-485-services-online/article25837840.ece

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