Grievances of school staff to be addressed in a better way


The grievance redress mechanism for teaching and non-teaching staff in the government-run and aided schools in the Capital is set to get better, with the Delhi government making the provision available at various levels.

The staff will now be able to register grievances at four levels and also file an appeal if they are not satisfied with the decision of the committee concerned. The notification comes after the Union Human Resource Development Ministry had last year amended the Right of Children to Free and Compulsory Education rules to include a grievance redress mechanism for teachers.

According to the mechanism notified by the Directorate of Education (DoE), the school management committee will be the first level of the grievance redressal mechanism, where a teacher can submit his or her grievance in writing to the convenor or member secretary of the committee. The committee has to examine and redress the grievance within 15 days from the date of receipt of the grievance.

“Any staff member, if aggrieved, shall make a written complaint to the school staff grievance redressal committee comprising vice-chairperson of the school management committee, who shall act as chairperson of the said committee. Other members of the panel will be a teacher convenor, principal/head of school, two parent members of the school management committee and one staff representative elected by the staff of the school for this purpose,” DoE said in a circular.

If the panel fails to respond or if the complainant feels the response is unsatisfactory, he or she can represent their case before the zonal level grievance redressal committee, comprising the zonal deputy director of education as the chairperson and the supervisor physical education along with three other members who are not employees of the school. This panel has to address the issue within 30 days.

If the complainant is still unsatisfied, he/she can approach the district-level grievance redressal committee, which will be headed by the District Collector and will be required to respond within one month.

At the top-most level, the grievance can be sent to the regional director-level grievance redressal committee, to will be headed by the regional director of education and comprising two members nominated by the Education Secretary.

This committee will also have a 30-day time-frame within which it is expected to resolve the grievance.

According to the DoE, the school management committee will be the first level of the grievance redress mechanism

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Printable version | Dec 15, 2019 6:20:40 PM |

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