From getting a new bus pass to procuring a licence to operate an elevator, applications for 30 services offered by the Delhi government will be home delivered from February 1, taking the total number of services offered in the doorstep delivery scheme to 70.
The Delhi government had launched the home delivery of 40 services, including applications for new driving licences, caste certificates and water connection, on September 10, 2018.
On Wednesday, while reviewing the project, Administrative Reforms (AR) Minister Kailash Gahlot said the second phase, which will include 30 services, would be launched on February 1, a government statement said.
‘Teething troubles’
“The response from the citizens so far has been overwhelming. However, there were a few teething troubles at the ground level in the beginning, which is natural given the scale of this project,” the statement read.
Apart from Mr. Gahlot and Chief Secretary Vijay Dev, the meeting was attended by the heads of departments, deputy commissioners and sub-divisional magistrates of the Revenue Department.
“Mr. Gahlot highlighted the need for a comprehensive IT system to manage the various aspects of the project, like appointment booking, service registration, service delivery, status updates and complaint management,” the statement read.
The company that is running the project, VFS Global Services Private Limited, has said it would be revamping the IT system soon, the statement added.
The mobile sahayaks, who go to the applicant’s home to help fill out forms, collect fees and complete the paperwork, should be qualified and trained, the government said.
Apart from that, the progress of the third phase, which will be announced soon, was also reviewed and the AR Department was told to make sure that 30 more services are ready to be rolled out, the government statement read.
