Putting on hold the tender process issued to set up a call centre, the Delhi Fire Service said a fresh tender will be floated soon with new terms and conditions.
Terms and conditions
“We had opened the tender process last year for the call centre but no bidder applied due to tough terms and conditions. We have asked only experienced bidders to apply for the tender but we failed to find an eligible bidder,” said Chief Fire Officer Atul Garg.
As per the previous terms and conditions, the company applying for the tender should have experience in setting up and operating call centres for fire services.
However, no bidder came forward because there is no such call centre in the country. The tender floated was of around ₹30 crore.
“We are now trying to change the clause of ‘experience’ from the tender’s terms and conditions,” said Mr. Garg.
Once the call centre is set up, the entire resources of the fire services will be on one platform.
The existing system of receiving and transferring calls to a fire station concerned will be computerised. This will be outsourced from a third party, the officials said. A call centre will ensure timely transfer of calls to the fire station concerned for immediate response.
“Once the call centre comes into existence, we will be requiring less manpower for communication. We can then focus more on ground jobs. It will also help the department to analyse data and monitor the movement of fire engines,” Mr. Garg said.
