Consumer panel dismisses complaint seeking compensation from IRCTC

Plea had sought over ₹1 lakh for ‘foreign particles’ in water

January 22, 2019 01:44 am | Updated 01:44 am IST - New Delhi

A district consumer disputes redressal forum here has dismissed a complaint seeking compensation of over ₹1 lakh from the Indian Railway Catering and Tourism Corporation after the former failed to provide “evidence” to substantiate his claims.

The complainant had alleged that on a journey to Shirdi from New Delhi, the water bottle provided by the IRCTC to the complainant and his family, “had some fungus floating inside the bottle.”

The complainant alleged that the second bottle provided by the IRCTC also had “foreign elements” inside the bottle and sought compensation on account of “deficiency in services.”

The IRCTC, while refuting the allegations, claimed that the Railway Ministry had “set up an automatic, modern plant that involves eight purification process capable of yielding water quality” that conforms to requisite norms.

Dismissing the complaint, the consumer panel said: “Complainant has not filed any evidence on record to show that he had lodged any complaint in the train or at the railway station.”

The consumer panel noted: “Complainant has not filed any medical papers to show that after drinking the water he became sick. The complainant has also not produced the bottle in question during the course of the proceedings.”

0 / 0
Sign in to unlock member-only benefits!
  • Access 10 free stories every month
  • Save stories to read later
  • Access to comment on every story
  • Sign-up/manage your newsletter subscriptions with a single click
  • Get notified by email for early access to discounts & offers on our products
Sign in

Comments

Comments have to be in English, and in full sentences. They cannot be abusive or personal. Please abide by our community guidelines for posting your comments.

We have migrated to a new commenting platform. If you are already a registered user of The Hindu and logged in, you may continue to engage with our articles. If you do not have an account please register and login to post comments. Users can access their older comments by logging into their accounts on Vuukle.