A district consumer disputes redressal forum here has directed Air India and Air Canada to jointly compensate two passengers by paying over ₹1.6 lakh after holding the airlines guilty for not communicating a change in the itinerary to the passengers.
Holding the airlines’ guilty of deficiency in service, the consumer forum held, “None of the opposite parties [airlines] has placed any document showing the intimation to the complainants regarding change in schedule before or after the alleged complainants’ request for advancing the date of travel was declined.”
Further, the consumer panel observed that it was admitted by the airlines that there had been an “error in the booking software allowing incorrect fare for the ticket”. It had been alleged by the complainants that despite having confirmed tickets for their return journey to Ottawa, airlines authorities informed them that their names were not present on the list. The consumer forum further directed the airlines’ to pay a sum of ₹10,000 as litigation charges to the complainants.
