Consumer forum asks airline to compensate passenger


Carrier held deficient in service for abruptly cancelling flight

Holding an airline deficient in services for “abruptly” cancelling a flight, a consumer disputes redressal forum here has directed SpiceJet to compensate a passenger by paying over ₹18,000.

Litigation charges

“We are of the considered view that there is gross deficiency in service on the part of the [airline] in abruptly cancelling the flight without making provision for alternate flight. Holding the [airline] deficient in service, we award a sum of ₹7,466 in favour of the complainant along with an interest of 9% from the date of complaint,” said the consumer panel.

The airline has been directed to pay an additional compensation of ₹10,000 towards litigation charges.

Complainant Justice (retd) V.K. Gupta had alleged that the airline had cancelled a flight from Delhi to Kolkata in January 2013, and that he had to book a separate flight by paying additional charges. The airline however contended that “severe fog” led to the cancellation of the flight.

Contention dismissed

Dismissing the contention put forth by SpiceJet, the consumer panel said, “...When the complainant could travel on the same day through Air India flight departing just 10 minutes later, the cancellation of flight due to severe fog has no basis. The defence taken by [the airlines] holds no water and after that the testimony of the complainant remains unrebutted.”

The airline has been directed to compensate the complainant by January 19.

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Printable version | Jan 20, 2020 8:54:54 AM |

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