Delhi

CM helpline gets 12,731 calls in 24 hours

Within 24-hours of its re-launch, the anti-corruption helpline of the Delhi government received around 13,000 calls. Officials said none of the calls remained unanswered.

While the calls are being verified, officials said, some of the complaints have already been transferred to the anti-corruption branch (ACB) for further probe. The helpline was re-launched on Sunday afternoon by Chief Minister Arvind Kejriwal.

“The helpline answered 12,731 calls in 24 hours. Now the calls are being analysed to separate the real from frivolous calls,” a statement from the State government said.

According to officials, some of the cases that prima facie appear to have merit have been forwarded to the ACB. These include complaints against some of the key departments of the State government, including education, transport, the Delhi Jal Board and the fire services, besides two agencies reporting to the Centre — Delhi Police and the three civic bodies.

After re-launching the helpline, Mr. Kejriwal had urged Delhiites to file complaints against central government agencies too, despite the Narendra Modi government diluting the powers of the ACB.

The re-launched helpline, with a dedicated centre in Rohini, has started functioning on a 24x7 basis and will remain open round the year.

Officials said technical support for the helpline has been outsourced. A dedicated call centre, with around 30 communication lines, has been established at the centre to ensure that none of the calls go unanswered.

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Printable version | Sep 23, 2020 10:48:23 PM | https://www.thehindu.com/news/cities/Delhi/cm-helpline-gets-12731-calls-in-24-hours/article7075658.ece

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