Airlines, travel agent directed to pay over ₹60,000

Did not inform passengers about changed flight timing, notes consumer forum

A district consumer disputes redressal forum here has directed Indian Airlines and a travel agency to compensate a group of passengers by paying over ₹60,000 after the airlines rescheduled a flight to Dibrugah without prior intimation. The directions came after nine complainants alleged that despite paying a booking amount of ₹25,000 to the travel agent, on the date of travel, they were told that the flight had been postponed by over a day. While directing the airlines and the travel agency to jointly compensate the complainants, the consumer panel said: “There is a deficiency on the part of the opposite parties for not informing the amendment causing rescheduling of the flights. Further, there was enough time of more than 15 days available during which the complainant could have been informed.”

‘Unable to contact’

The airlines had contended that they were unable to reach the complainants to inform them about the rescheduled flight and the agent was informed of the same.

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Printable version | Jun 4, 2020 5:04:36 AM |

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