IndusInd Bank in pact with WhatsApp to connect customers

It will allow the bank to communicate important transaction alerts to customers on WhatsApp.

April 03, 2018 04:19 pm | Updated 04:19 pm IST - CHENNAI:

Private sector lender IndusInd Bank has announced a pilot with WhatsApp enterprise solution in India to communicate with its customers.

The arrangement with WhatsApp will allow IndusInd Bank to start appearing as a verified account when it communicates with its customers.

The initial test phase will allow the bank to communicate important transaction alerts to the customers on WhatsApp.

It also allows two-way communication with replies to customer messages and provides basic banking services such as checking balance, mini statement, checking reward points as well as updation of Aadhaar through WhatsApp.

``The messaging on WhatsApp is being rolled out to customers in phases; however, customers can save the official WhatsApp number of the bank and initiate conversation,’’ said a release for IndusInd.

Ritesh Raj Saxena, Head Savings, Digital and Payments, IndusInd Bank, said, “We will be working with WhatsApp closely to bring more and more services to our retail and business clients, post this pilot phase.”

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