Rejecting a demand for granting penal power to the Telecom Regulatory Authority of India (TRAI), Telecom Minister Ravi Shankar Prasad has said the authority already has enough power to protect the interest of consumers.
“It is intimated that TRAI is empowered by the TRAI Act to lay down the standards of quality of service to be provided by the service providers so as to protect the interest of the consumers of telecommunication service. Since TRAI has wide ranging powers, the need to change the TRAI Act is not felt at this juncture,” Prasad said in a letter dated June 9 to MP Rajeev Chandrasekhar. There was no immediate reply to query made to the Telecom Ministry over the matter.
Chandrasekhar had written to Prasad over net neutrality which included reference to consumer rights in telecom and internet space like privacy, quality of service norms.
When contacted, Chandrasekhar told PTI, “TRAI has to have broad power to protect consumers. There is need to for legitimate public debate on this. Entire technology sector has changed since the time TRAI Act was made. I believe that the regulator must have more power.”
To check the call drop menace and improve compliance to its rules, TRAI had approached the Department of Telecom (DoT) to amend the TRAI Act to empower it to impose fine of Rs. 10 crore on operators as well jail term of up to two years to company executives for any violation of regulatory framework.
The move came after the Supreme Court on May 11 > quashed a TRAI order that mandated mobile service providers to > compensate Re. 1 for every call drop with the maximum of Rs. 3 a day.
Telecom operators are lobbying hard against giving penal power to TRAI, and has termed such powers as ‘draconian’.
Telecom Secretary J.S. Deepak too has said that granting penal power > cannot be “one and final solution” to the call drop menace. “I am not sure penal power will be one and final solution to this. In my personal opinion, I do not agree that for every call drop a person has to be sent to jail,” he had said after a review meeting with telecom operators last week.
Most of the mobile service providers have frequently failed in quarterly sample call drop tests conducted by TRAI but telecom operators have contested the results saying that they comply with benchmark set by the regulator.
