A city consumer forum has directed the State Bank of India (SBI), Velachery branch, to compensate a customer for a five-month delay in realisation of a cheque.
R. Mathivanan of Vijaya Nagar, having a savings bank account with the branch, deposited a cheque for Rs. 8,000, drawn from Karur Vysya Bank (KVB) in Andipatti branch, for collection in October 2006.
The amount had not been realised for more than five months.
The bank said it took up with KVB on several occasions.
As the proceeds of the cheque had not been received, the amount could not be credited immediately.
However, it was credited in March 2007 with interest for the delayed credit.
The District Consumer Disputes Redressal Forum, Chennai (South), comprising its president V. Gopal, and member L. Deenadayalan, said, “Not crediting the cheque amount within a reasonable period amounts to unfair trade practice”. They also pointed out that the amount was credited nearly after five months from the date of deposit and that too only after the customer filed the consumer complaint.
The forum directed the bank to pay Rs. 5,000 as compensation to the customer along with Rs.2,000, which should cover the cost.