Register grievances at the click of a button

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TOWARDS E-GOVERNANCE: District Collector Rajendra Ratnoo giving a power-point presentation in Cuddalore on Monday.
TOWARDS E-GOVERNANCE: District Collector Rajendra Ratnoo giving a power-point presentation in Cuddalore on Monday.

Special Correspondent

People can log on to district portal from anywhere, any time

CUDDALORE: Starting Monday, the district administration has launched online registration of grievance petitions. This is in addition to the traditional grievance redress mechanism.

The new system, first of its kind in Tamil Nadu, will ensure transparency and accountability. It will enable easy classification of petitions and their early disposal. Moreover, the status of the petitions could be known instantaneously at the click of a button, according to Rajendra Ratnoo, District Collector.

Explaining the salient features of the system, Mr. Ratnoo told presspersons here that the e-governance move would facilitate good governance. It would supplement rather than substitute the grievance day procedures.

In the sprawling district that stretched over 100 km in the west and over 70 km in the south, the petitioners have to travel a long distance, incurring huge expenditure and time to present their petitions. On an average, the administration was receiving 700 petitions at the grievance day meetings held on Mondays, seeking jobs, house site pattas and monetary assistance. Besides these, petitions were also being received during mass contact programmes and through Ministers, MLAs and MPs.

Log-on procedure

Under the new system, the petitioners could log on to the district portal from anywhere and at any time. Once they fed the mandatory details such as names, addresses, ration card/electors photo identity card numbers and their grievances, they would get an acknowledgement with a key number which they can use to track down the status of petitions.

Mr. Ratnoo said the mandatory details would discourage frivolous petitioners. The system would also eliminate repetitive petitions.

The Collector and the District Revenue Officer would have the privilege of accessing all petitions, whereas the department heads would be given passwords to access petitions relevant to their sections.

Once fed into the computer, the petitions could not be modified or tampered with. Based on the field study, the officials would reply within 30 days whether the petitions were accepted or rejected or forwarded," Mr. Ratnoo added.




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