S. Prasad

They are likely to be absorbed by ITES companies

Hosur: In an attempt to wean youth away from extremist ideologies, the district administration is providing on-the-job training to a batch of unemployed educated youth from naxal infested areas in a call centre-cum-business process outsourcing unit at Channachandiram near Hosura.

Those selected, already trained in MS office, DTP and Customer Relation Management (CRM) at Dr. Reddy's Lab, will be able to assess employment opportunities in the Information Technology sector and other IT enabled services. The state-of-the-art facility is ready and regular work likely to commence from February 5.

Two modules

The youth will be segregated into voice and non-voice modules based on their communication and listening skills. Initially they will be provided on-the-job training in data conversion, XML tagging, health care projects and insurance in the non-voice module.

Those in the voice module will be trained in IT helpdesk and customer relation services in regional languages. They will be given stipend during the training period.

"While the forenoon session has been dedicated for the training component, the afternoon session will focus on commercial activities," says Collector Santhosh Babu. The faculty drawn from Chennai will train the candidates in accent neutralisation.

Firms identified

The district administration has identified IT and ITES companies for a tie-up and an MoU will be signed shortly to commence regular production. On completion of training they will be absorbed in the ITES companies based on their ability.

The call centre will also handle grievance petitions from the public registered online in the Web-based grievance redress system. Petitioners can call a toll free number to find the status of their petition, Mr. Babu said.