Here is a novel attempt by a Member of Legislative Assembly that might help voters and general public to reach out to their elected representatives in an effective and instant manner. Ashok Anand, Thattanchavadi constituency MLA, has launched a quick reaction redress scheme to receive complaints and dispose them of as quickly as possible.

As per the scheme, data of all 29,000 voters of Thattanchavadi constituency, their economic profiles, streets, residential areas, public service centres, roads, water tanks, bridges, and other details have been electronically stored in an Internet-based system. All residents have been distributed electronically developed quick reaction cards, similar to Aadhar cards.

It contains the name of card holder, his or her family and occupation profiles, identification number, etc. It also carries toll free number [18002001699] to help the person air grievances.

People can register their complaints with respect to roads, water supply, streetlights, old age pension, education loan and medical help. The moment the recipient at a call centre registers the complaint, it will the MLA’s laptop, mobile phone and a team of members. Action will be taken immediately.

The complaint calls will be closed only after rendering all possible help to the complainant.

Chief Minister N. Rangasamy would formally launch the initiative shortly.

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