G.Muruganantham, Assistant Professor, Department of Management Studies, National Institute of Technology – Tiruchi, was among two Indians to participate in a recent workshop at Singapore focussing on business excellence framework and its value to organisations.

Byagathvalli Subbanna Prakash, Head, Business Excellence – Time Products Division, Titan Industries Limited, Bangalore, was the other Indian participant at the workshop organised and sponsored by Japan-based Asian Productivity Organisation (APO) and SPRING (Standards, Productivity and Innovation Board), Singapore. Others among the eighteen participants represented nine countries, including Malaysia, Pakistan, Philippines, Sri Lanka and Thailand.

The business excellence framework (quality award initiatives) based on Malcolm Baldridge business excellence framework of USA spread over seven criteria: leadership; strategic planning;; customer and market focus; measurement, analysis and knowledge management; human resource; process management; and business results, provides a holistic standard covering all critical factors, processes and results for business results in an organisation.

Innovation

Business excellence initiatives help organisations to assess and improve their performance against the requirements of an internationally benchmarked business excellence framework. Business excellence is a journey. Initiatives provide a roadmap for companies for continuous improvement and innovation, according to Dr.Muruganantham.

In a special lecture he delivered at Singapore on ‘Quality Practices in India', he emphasised on the immense scope for Indian companies to apply for various international quality awards such as the prestigious Deming quality award from Japan that provide better visibility, more business and higher profits to the company.

Alongside enhancing image, the award will command respect among stakeholders, and, if marketed strategically, will act as a differentiator for competitive advantage.

Dr.Muruganantham, who handles Business excellence frameworks in Total Quality Management for MBA students at NIT-T, also took part in the third Business Excellence Global conference and 17 {+t} {+h} Asia Pacific Quality conference at Singapore.

National Productivity Council (NPC), New Delhi processed the applications of Indian participants. Upcoming project notifications can be downloaded from www.apo-tokyo.org.

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