In a move to get direct feedback from complainants, Director-General of Police Alok Kumar Verma has issued a direction to senior officers to contact persons who have lodged complaints in police stations over phone, particularly to ascertain their satisfaction level.

In an internal circular issued to senior officers posted in the Puducherry and Karaikal regions, Mr. Verma said, “a very close supervision of the working of the police stations was required so that the staff do not indulge in any corrupt practices.”

It went on to add, “Therefore it has been decided to give a specific responsibility to higher officials, who will contact the complainants on telephone or otherwise and ask them about the satisfaction level of investigation or any grievances they may have.”

While the officers at the rank of Senior Superintendent of Police would deal with heinous offences, Superintendents of Police would follow up offences other than heinous crimes and Circle Inspectors, all property offences other than heinous crimes, the order said.

Separate registers having details of the first information report, name of the complainant, address, telephone number and date of interaction would be maintained in the offices of the Senior Superintendent of Police, Superintendent of Police and Circle Inspectors.

However, the new stipulation does not debar subordinate officers from interacting with complainants, the order said.