Priority must be given to execute the task assigned to perfection rather than calculating the benefits of remuneration in return, said Pawan G Agrawal, Chief Executive Officer, Mumbai Dabbawalas' Association.
Addressing a gathering at a meeting organised by the Confederation of Indian Industry here on Saturday, he said that one should discharge his duty with a sense of commitment and involvement like the dabbawalas who dispatch tiffin boxes with lunch from home to office with precision.
If goods were delivered with ethics and honesty in a business, the number of clients would be on the rise. Though poor and illiterate, the dubbawalas excelled in work day after day.
People should eat well cooked and hot food to lead a healthy life. Tiffin box or lunch box, the food must be delivered while it was warm. Right food habits would certainly help people to stay fit.
The Mumbai Dabbawalas' Association was formed in 1890 and it was made into a charitable trust in 1956. “As many as two lakh tiffin boxes are being handled by 5,000 dabbawallas everyday in Mumbai. All of them are interlinked in a supply chain. They have to reach more than 2,000 customers a day. More importantly, they reach the customers without any delay to satisfy them al all cost. Customers' satisfaction is the best certificate. The mode of transport for them was local trains and bicycles, he said.
Through a PowerPoint presentation, he pointed out how the dabbawalas were trained before initiated into the job.
J.P. Joe Villavarayar, Chairman, CII, Tuticorin chapter, and Gunasingh Chelladurai, Vice-Chairman, spoke.