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Customers expect better services from Postal department

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IMPROVEMENT NEEDED: A busy day at Anna Salai Head Post Office. Photo: K. Pichumani
IMPROVEMENT NEEDED: A busy day at Anna Salai Head Post Office. Photo: K. Pichumani

T. Ramakrishnan

Complaints of discourteous staff and snags in communication Complaints of discourteous staff and snags in communication

CHENNAI: Even as the Postal Department proposes to add more services, customers want the department to tone up its services.

A 66-year-old citizen of Thiruvanmiyur deposited some of his investments with the Postal Department. He had a "bitter experience" with the postal staff at Besant Nagar. He wanted to file form 15H (for those who declare that their earnings are not above taxable limit) but local officials turned him away for one reason or the other. After a hard struggle, he made it.

This complaint does not seem to be unique to Besant Nagar. Reluctance on the part of postal officials in accepting the forms was raised at a recent meeting with a Finance Ministry official.

Another resident of the area says the counter staff are not very courteous. Some subscribers of Bharat Sanchar Nigam Limited at Thiruninarvur were shocked when their landline connections were cut this month. They had paid the bills promptly last month at the local post office. But because of "snags in communication" between the two service providers, the subscribers were left in the lurch. BSNL sources say the matter has been brought to the notice of higher officials.

T. Sadagopan, Thandurai-Pattabiram Consumer Council chief coordinator, suggests Thiruninravur, a growing western suburb, be included in the Chennai postal region and assigned a city Postal Index Number (PIN) code, as it is part of "Greater Chennai."

As for the latest scheme of cash delivery on the doorstep for postal savings bank account-holders, some users wonder whether this arrangement will be done effectively. Senior officials of the department say their organisation is taking measures for toning up this service.

On the receipt of 15H forms, they say the headquarters of the Tamil Nadu Circle issued a circular in late May, clarifying its position on the senior citizens savings scheme. The filled-in forms may be obtained from investors who have completed 65 years of age in 2005-06. The forms are available with post offices. The officials say training programmes are being conducted for counter staff to ensure that they are courteous while dealing with the public.

As for assigning a city PIN code to suburbs such as Thiruninravur, they say rationalisation of PIN codes is under way. The complaint of BSNL subscribers of Thiruninravur against the Postal Department is being looked into.

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