The District Consumer Court has directed the Namakkal and Rasipuram branch managers of a private courier service to pay a sum of Rs. 32,000 with an interest of nine per cent to Dr. R. Ravi of Surya Hospital, Rasipuram, for misplacing goods worth the above said value and for not delivering it at the destination (Coimbatore) to which he sent it in March, 2012.
Chairman of the Tamil Nadu Consumer and Public Rights Vigilance Committee S. Selvam said that Dr. Ravi sent implants worth Rs. 32,000 through the courier service from its Rasipuram branch to Coimbatore, but the parcel was neither delivered, nor returned to him.
Several rounds of shuttling to the courier offices could not help him get the products, after which he approached the committee in June 2012 to help him get back his implants or the money worth the value of those products, with interest.
Namakkal District Consumer Court Judge D. Krishnaraja and member S. Balasubramaniam, who heard the case, directed the courier service firm to give back the implants or the money with interest (calculated from the date on which the parcel went missing) and Rs. 5,000 towards case expenses to Dr. Ravi in two weeks from the date the judgement was pronounced.