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Computer snag stalls railway ticket reservation for 2 hours

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Painful wait: A computer snag affected operations at railway ticket booking counters on Friday, resulting in long queues at the facilities. A scene at the counter in Anna Nagar. —
Painful wait: A computer snag affected operations at railway ticket booking counters on Friday, resulting in long queues at the facilities. A scene at the counter in Anna Nagar. —

Staff Reporter

CHENNAI: Hundreds of people faced difficulties in booking railway tickets as a main computer got disengaged from the server for nearly two hours on Friday afternoon.

The snag disrupted operations at the reservations counters of Southern Railway and South Western Railway. It also affected online train ticket bookings.

In the city, people queuing up at reservation centres turned impatient as no one could figure out why the queue wasn’t moving. Those who needed immediate reservations or cancellations of their tickets were the worst-affected. A senior citizen, B. Ramachandran, who came to the reservation centre in Anna Nagar, had to wait for long because he urgently needed a ticket for Madurai.

Women waiting with infants had a tough time too.

S. Anantharaman, Chief Commercial Manager of Southern Railway, told The Hindu that such an incident had happened for a first time when the main server got disrupted.

He said the Railways had a cluster network for computer reservation and with the main computer disrupted all operations got stalled. He said it took some time to reboot the system and ensure that information on previous transactions were not lost. He added that the Railways would install an additional computer programme by Sunday night to handle such situations in future.

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