I am a senior citizen and a military pensioner. I have a BSNL landline connection (Number 2253480) under Kuniamuthur telephone exchange. I personally went to the exchange on April 13 to register a complaint on the faulty line. The written complaint was not accepted. But a staff member noted the telephone number and promised me to look into the matter on the same day itself. When the fault was not rectified I phoned the exchange on April 14. An operator connected me to 198 and I spoke to the in-charge (administrator) on telephone number 2250000 about the fault. That day being a holiday, the official promised me to attend to the fault the next day. I waited till April 21 and reported the matter to SDE MTP Road. Till now the fault has not been rectified. I request the BSNL officers to look into it.

K.V. Nair,

Kuniamuthur.

A road to nowhere

Avanashi Road, a couple of years ago, was wide enough to support a reasonable flow of traffic and also provided parking space. It had a character of its own with huge trees on either side providing shade and comfort to pedestrians. In the name of progress we start widening the road (incomplete); we put up a centre median (incomplete). We took up work to widen culverts and bridges (incomplete); we shifted electric and telegraph poles to erect new ones (incomplete) and we cut down a thousand trees and more (completed in record time). I appreciate the fact that incomplete work prevents a fair assessment of the benefits likely to accrue but I equally appreciate the reality that by the time the work is over there will be a manifold increase in traffic. A few years from now Avanashi Road will be back to square one, alas, without those magnificent trees.

M. Vania,

Sowripalayam.

Hassle-free traffic

Now that the season has begun in the Nilgiris, there is a steady inflow of tourists. Many roadside shops have sprung up to cater to them. But the roads littered with wastes near these shops offers a pathetic sight. The haphazard parking of vehicles hinders free flow of traffic. Will the authorities swing into action to make the roads free?

D. Haemanthkumar Robert,

Coimbatore.

(Readers can mail to cbereaders@thehindu.co.in with address and phone number)

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