Air India has been ordered by the country's apex consumer forum to pay a compensation of Rs 90,000 to a Chennai–based woman doctor and her two daughters for unilaterally cancelling their tickets to Singapore.
The National Consumer Disputes Redressal Commission held Air India guilty of adopting unfair trade practice.
The NCDRC dismissed Air India's appeal against the Tamil Nadu State Consumer Commission, which had upheld a Chennai district consumer forum's order to pay compensation to the trio.
The district forum had asked Air India and its travel agent Travelon World Wide Pvt Ltd to pay jointly and severally a sum of Rs 25,000 as compensation and Rs 5,000 as litigation cost to each of the three complainants.
“There is no escape from the conclusion that petitioner has not only committed grave deficiency the forum said– PTI