Consumer Advice Centre makes the suggestion in a notification

The Consumer Advice Centre (CAD) in Berhampur called upon electricity consumers of the city to demand for compensation for undeclared power cut from the power distribution company Southco.

The CAC is part of an Indo-German collaborative project which runs from the campus of the Ganjam District Consumer Disputes' Redressal Forum (DCDRF) in the city. The CAC is part of a pilot project aimed at creating awareness among the consumers regarding their rights and to save them from exploitation.

On Thursday, the CAC came up with a notification advising electricity consumers to use the existing regulations and norms of the Orissa Electricity Regulatory Commission (OERC) to press upon the Southco authorities to end regular undeclared power cuts.

“Ignorance of electricity consumers is a major reason behind the lack of proper service in electricity distribution sector,” alleged Satish Panigrahy, adviser of the CAC.

The CAC also decided to help out the electricity consumers who would come out to demand compensation for undeclared power cut.

Mr. Panigrahy said as per the regulations of the OERC, power distribution companies have to provide undisrupted power supply and for power cut, the company has to come up with prior notice at least 24 hours before the power cut. He alleged that the Southco was not adhering to this norm and power cuts were being made without prior notice.


According to the consumer activist, any common consumer is eligible to get at least Rs. 200 compensation for every undeclared power cut.

This demand for compensation can be made before the local sub-divisional officer or executive engineer of the power distribution company following complaint regarding the power cut registered in the fuse call office concerned.

But till now no such demand for compensation was made in Berhampur due to ignorance of consumers, Mr. Panigrahy said.

In similar manner, consumers can also demand compensation for low-voltage power supply.

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