The State government on Saturday launched e-Abhijoga by which a citizen can now submit grievance online from anywhere in the world and at any time.
According to Chief Minister's Office, senior officer can monitor the process on real time basis for speedy redressal and the petitioner will be provided with a unique registration number and the application can track the progress made on his complaints, and view and get a print out of the action taken report
Inaugurating the new online application at the State secretariat, Chief Minister Naveen Patnaik said, “the needs, aspiration and grievances of the citizen are increasing.
In a welfare State addressing the issues of the people through an efficient system demands top priority. This new online application on grievance redressal will be more efficient and less time consuming.”
Mr. Patnaik announced that this new application would be extended to all public dealing offices of the State soon and it would help understand the nature of problems arising at various levels of administration for necessary policy corrections and reforms. “By mapping the grievances of citizens, it is easy to identify the grievance proneness of specific areas and will help devising corrective measures in order to eliminate the cause of grievances,” he pointed out.
According to officials e-Abhijoga would have several advantages like transparency,
instant information on status and action taken on grievance, effective monitoring and timely disposal of grievance. This initiative has been taken by the joint efforts of the administrative reforms wing of General Administration Department, the Public Grievance and Pension Administration the NIC.