To provide a sense of confidence and assurance to workers, and enforcement of all labour laws, Delhi Chief Minister Sheila Dikshit would launch a toll-free Shramik Helpline on the eve of May Day.

The helpline number 12789 will be toll-free and will remain functional between 7 a.m. and 8 p.m. initially and would provide an easy access to the masses to approaching the authorities in case of denial of the minimum wages by the employers or violation of labour laws.

The helpline would be monitored by the Labour Department and function as an instrument for checking child labour in the Capital city.

Announcing the initiative, Labour Minister Ramakant Goswami said on Tuesday that as soon as a complaint was received, with regard to child labour, the Labour Department will swing into action to get child labourers rescued from the employers. Incidentally, the move comes within days of a 10-year-old boy being brutally murdered by his employer in North-East Delhi.

Monitoring mechanism

The Labour Department, the Minister said, has also designed a monitoring mechanism on the functioning of the Helpline. A senior officer will supervise the functioning along with other employees. The officers will be submitting the details to the concerned officers for initiation of immediate action. A report after every six hours will be sent to the Labour Secretary and the Minister of Labour will chair a review meeting on fortnight basis.

There would also be a proper feedback system and the callers will be intimated about the action taken in a shortest possible time that may not extend beyond four days, Mr. Goswami said, adding that wide consultations have been held before commissioning of the helpline which is going to be the first in the country.

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