The Delhi Electricity Regulatory Commission has imposed a penalty on North Delhi Power Limited for violation of the procedure specified in the supply code and for causing harassment to a consumer.
On the basis of a complaint filed by a consumer who was charged with meter tampering, the DERC has asked the discom to cough up Rs.10,000 and asked the company to ensure its employees strictly adhere to the law while taking any such action against a consumer in future.
A consumer complaint against NDPL filed under Section 142 of the Electricity Act, 2003, stated that the meter got burnt in March 2007 after about 12 years from the date of its installation.
The complainant approached NDPL to replace the burnt meter, but the company restored supply by the way of by-passing/directly connecting the meter. The consumer further alleged that a few days after the incident, NDPL officials visited the premises for inspection and declared that the meter was tampered with connected load of 4.74 kw against the sanctioned load of 3 kw and a direct theft of electricity (DAE) case was booked.
In her defence, the consumer also cited that her complaint for replacement of burnt meter or the complaint regarding disruption in supply of energy should be considered sufficient to prove there was no theft.
The consumer further alleged the violation of Regulation 26 (iii) of the DERC (Performance Standards – Metering & Billing) Regulations, 2002, which states that during the personal hearing the licensee shall give due consideration to the facts submitted by the consumer and pass within 15 days a speaking order as to whether the case of suspected theft/DAE is established. In case of the decision that the case of suspected theft/DAE is not established, no further proceedings shall be taken and connection shall be restored through the original meter.
Wrongly charged consumer of power theft charges DERC imposes fine of Rs.10,000
Wrongly charged consumer of power theft charges
DERC imposes fine of Rs.10,000