Starting next month the Delhi Jal Board will be able to detect anomalies like a huge increase in monthly consumption before the bills are sent out to consumers. As the new revenue management system gets under way, the water utility has been tweaking the consumption measuring features to rule out errors and miscalculations.
“There will be an exceptional report generated, if there is a significant difference in the amount of the monthly bill. A hike which is not in consonance with the consumption pattern of the consumer will be internally investigated by the DJB. This exceptional usage check will prevent erroneous bills being sent out,” said Debashree Mukherjee, Chief Executive Officer of the DJB.
For the past few months, ever since the DJB unveiled its new revenue management scheme, consumers in several areas have complained of inflated bills and errors in the water consumption calculation.
“We now have the full data of our 17 lakh consumers with us, we are still in the process of sorting and updating, but by the next billing cycle the hold-ups should be over. Consumer will shortly be able to check their usage and bills online and also receive bill-alerts through SMS. Having started online bill payment recently, we are now working on allowing consumers to use their mobiles to pay bills,” Ms. Mukherjee said.
The DJB claims its online billing has already received a positive response from consumers.
“Even while we were testing it out, the online system generated Rs.17 lakh in revenue in just two hours,” Ms. Mukherjee said.
The Board will soon launch payment kiosks at 36 locations across the city, where consumers will be able to pay their dues in cash and through cheques. These kiosks will be like ATMs, consumers will be given a receipt on payment.
“We will soon launch the on-the-spot generation of bills in three areas. The pilot project is being undertaken in Ashok Vihar, Greater Kailash and Yojna Vihar where out meter readers will be given hand-held devises to read and record the consumption and print out a bill on-the-spot,” the CEO said.
The DJB will also hold special camps on every Saturday of the month, except the second Saturday to address bill related problems being faced by the consumers.
Surcharge on outstanding payments is also being waived off for all consumers who pay their dues by December 31.
“While the revenue system was being implements, the monthly bills were not being sent out in time, we have therefore, decided to waive off all surcharge that the consumers had been asked to pay, provided their clear their dues by the year end,” Ms. Mukherjee said.