Central Haj Committee does not charge money for providing Haj pilgrimage, can't be sued under Consumer Protection Act: Forum

Since the Haj Committee of India is doing a philanthropic act by facilitating Haj pilgrimage, for which it does not charge any fee, it cannot be treated as a ‘service provider’ and be sued under the Consumer Protection Act by a pilgrim, a Consumer Forum has said.

A bench of president Babu Lal, member D.R. Tamta and M.R.S. Shahina said this in an order on a complaint initiated by a man who had gone on the pilgrimage in 2008 with his wife and father. The complainant alleged when he reached Saudi Arabia instead of green they were given azizia accommodation, which was the farthest from Haram. They were, therefore, forced to travel 10 km in a taxi every day to reach Haram, he said and demanded refund of Rs.80,000.