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Delhi lags behind Haryana in disposal of consumer complaints

Akanksha Jain
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Just 37,005 cases filed before Delhi State forum so far

Despite the Jago Grahak Jago drive having caught the consumer’s fancy and over Rs.409 crore having been allocated for multi-media consumer awareness campaign in the 11th and 12th Five Year Plans, statistics show that Delhi lags behind Haryana when it comes to the number of complaints filed before the State consumer forum and the rate of disposal.

Even as consumers are being asked to move redress forums against unfair trade practices or deficiency in services, just 37,005 cases have been filed before the Delhi State Consumer Disputes Redressal Forum since its inception in 1988. The overall rate of disposal for all the consumer fora across the country is 91.09 per cent.

Of the 37,005 cases filed till February 28, as many as 34,363 have been disposed of with 2,642 complaints pending, bringing the rate of disposal to be 92.86 per cent.

Surprisingly, the Capital is way behind Haryana as far as disposal rate of complaints is concerned. The Haryana State Commission’s disposal rate is 99.25 per cent with 43,913 cases having been filed since its inception and merely 328 cases pending disposal.

As far as the district consumer forum is concerned, Delhi fares much better with 2.49 lakh complaints since its inception, of which 2.34 lakh were disposed of by December 2012. This brings the rate of disposal at 94.08 per cent. Here, Haryana lags behind with 93.67 per cent rate of disposal till January 2014, while Punjab is ahead at 96.56 per cent.

There are 10 consumer forums in various districts of the Capital, while Haryana has 21 and Uttar Pradesh 79, of which 75 are functional.

The consumer fora were established under the Consumer Protection Act, 1986, for inexpensive and speedy redress of consumer complaints. At present, there are 629 District Forums and 35 State Commissions with the National Consumer Disputes Redressal Commission.

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